FAQ’s
Why hop on a call instead of just getting a quote?
We want to understand your vision and needs. A call allows us to tailor our services and answer any questions, ensuring a personal connection.
Why do we use HoneyBook for communication?
It keeps everything organized in one place—important details, documents, and timelines—ensuring nothing is missed.
Why do we take timelines seriously?
We work around many moving parts and aim to create a relaxed atmosphere, ensuring everything runs smoothly. We put a lot of attention to detail and invest time to ensure we’re perfectly aligned with the rest of your schedule, so everything runs smoothly.
Why schedule trials 2 months before the event?
This gives time for adjustments and reduces stress, making sure we capture the exact look you want. This timing also helps reduce stress as it allows for any necessary changes or additional planning before the big day.
Why send photos before your trial or bridal party?
Why buy your own lipstick?
It ensures you have the perfect shade for touch-ups throughout the day, as long-lasting lipsticks can fade. We do provide touchup lip kits for the bride but not the whole bridal party (we suggest you get an additional lip color that they can use throughout the night as well ) but in some cases, we still recommend to find a color you love so you also have it leading up until the event to wear it and get used to being in it so you feel like yourself on the day of.
Why wear red lipstick before the wedding if you don’t normally?
Why come with clean, dry hair?
This ensures the best results and makes your style last longer. This allows our stylists to work with a fresh base and avoid any product buildup that could affect the style.
Why ask about bridal party hair?
Why know when photos or the first look is scheduled?
Knowing the time photos begin or when the first look is scheduled helps us plan our timeline and ensure we’re ready to provide services with plenty of time before those key moments. This allows us to create a smooth schedule, avoid any rush, and make sure you’re perfectly prepared and stress-free for your photos or first look.
Why are there additional fees?
Extra time, resources, or logistics—like early mornings, extra setup, or travel—may incur fees.
Why not discuss all fees in the initial consultation?
While we strive to be thorough, many fees are based on unforeseen changes. We prefer to address them as they come up, protecting both the artist’s time and resources. If any additional fees become relevant, we’ll address them as they come up and do encourage you to read through out contract that explains what any additional fees could apply.
Why do early morning timelines incur extra fees?
Early morning timelines require us to start our day earlier than usual, which includes extra preparation time, travel, and loading/unloading. It also affects our schedule the day before the event, as we need to rest early to ensure we’re prepared for the early start. This additional effort and planning are reflected in the fee.
Why do venue changes incur extra fees?
Venue changes often require extra time for travel, setup, and adjustments to our schedule, which can impact the overall flow of the event. If a client requests a venue change, a fee of at least $200 will be charged to cover the time, energy, and travel required for each team member to repack and unload their tools at the new location. This ensures we can maintain the level of service and coordination needed for a smooth event.
Why are there late fees?
Late arrivals or delays affect the schedule, and a $15 fee per 30-minute delay helps keep things on track.
What are the travel and parking fees?
We include 15 miles of travel from 7415 Southwest Pkwy BLDG 6, Austin, TX 78735; anything beyond that is charged at $0.75 per mile. Additional parking or toll fees are added to the final bill.
What are fees for timeline changes?
More than four changes or last-minute requests (within 72 hours) will incur a $50 fee to cover extra planning and time.
Why do we need to provide food for the team?
While our artists try to bring snacks to get through the day, there are times when we run out or forget to grab something while prepping our kits. If food is provided for guests at the event, we kindly request that food also be provided for our team members. This ensures everyone is well taken care of during the event.
Why do we charge for touchups or second looks?
Touchups outside the timeline are $100 per hour. A second look (completely new style) is charged at $100 per hour as a separate service.
Second Looks: A “second look” refers to a completely new hairstyle or makeup look. This will be considered a separate service and will be added to your invoice, along with an additional fee of $100 per hour for any time beyond the agreed-upon timeline.
Why is gratuity included?
Gratuity is included in our services to ensure fair compensation for our team’s hard work and dedication. It reflects the quality of service provided and helps streamline the process for you, so you don’t have to worry about calculating tips on the day of your event. The gratuity is shared among all team members involved in your services.
Can I decline having you share our images?
Yes, you can decline. If you prefer we do not share or use images from your event, please let us know, and we will amend the contract accordingly to reflect your preference.
Can I make other amendments to the contract?
The contract is mostly fixed, but some changes may be considered on a case-by-case basis.
Why do all fees need to be paid before the event?
All additional services or fees are expected to be paid in full prior to your event to ensure we have the necessary resources and time to prepare. This also secures both your hair stylist and makeup artist. Pre-payment also allows us to focus fully on delivering excellent service without any last-minute financial concerns.
